Introduction – Managed IT Services
Managed IT services allow businesses to delegate their IT operations to an expert third-party organization that focuses on handling these responsibilities. These third-party organizations, known as Managed Service Providers (MSPs), are responsible for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA). Customarily, IT equipment is typically procured by the client, with the MSP serving as an agent. Depending on the SLA, MSP’s will usually provide scheduled reporting, round-the-clock monitoring, proactive issue resolution , and longer term strategic planning, and more.
In accordance with the Service Level Agreement(SLA), managed service providers charge a flat fee for delivery of their services over a set period of time. The SLA defines precisely what services will be furnished and the extent to which they will be offered, as well as target metrics for measuring the success of these services.
Some key concepts associated with ‘cloud focused‘ ‘Managed IT‘ may be found below;
VISION
At Synthys Medical, we are driven to deliver the most technologically advanced solution, so long as it also generates the short and long-term economic benefits required by your organization.
CLOUD COMPUTING FOCUS
Our deliverables are based on ‘World Class’ Cloud Computing platforms – Google Cloud Platform, Amazon Web Services (AWS0, and Microsoft Azure. On-premises solution merger to Cloud solutions will be provided as required.
Infrastructure as a Service (IaaS)
MSP offering to SMBs, which provides virtualized hardware over a cloud computing environment such as server space, network connections, IP addresses, load balancers, and other computer infrastructure with which clients can build their own platforms.
Platform as a Service (PaaS
A virtualized platform within a cloud environment that allows end users to develop and manage Internet applications that would customarily require a complex infrastructure to launch apps.
Software as a Service (SaaS)
AKA “software on demand,” SaaS is a licensing and distribution model that utilizes a subscription basis for access to software that is centrally hosted by the developer’s provider and accessed by end users via a client.
A contract between a vendor and a client that specifies what the vendor will provide, the timeframe in which it l be provided, and the criteria for measuring superior vendor success.
Backup and Disaster Recovery (BDR)
BDR is the ‘melding’ of data backup and disaster-recovery solutions that works in-tandem to ensure an organization’s critical business functions will continue to operate despite serious incidents or disasters. If an incident or disaster occurs, recovery to an operational state occurs within a predefined and short period.
‘White LABEL’ Help Desk
A managed IT service offering that provides information and technical support to end users. Help Desk services are commonly ‘white labeled’ by MSP’s, for the client SMB. This allows the Help Desk personnel appear to be an integrated local component of the client SMB’s workforce.
Mobile Device Management (MDM)
MDM is a security platform used to monitor, manage, and secure employees’ mobile devices laptops, smartphones, tablets, etc. MDM is commonly deployed across multiple mobile service providers and across multiple mobile operating systems being used in an organization.
Remote Monitoring and Management (RMM)
RMM is a platform deploying a collection of services and tools that can monitor, manage and transfer solutions to servers and endpoint devices. This commonly utilizes agent software installed on endpoint systems.
We WILL deliver the solution that you need !
As a first step, we will be delighted to answer any and all of your questions !